1. Definitions

1.1. In these Terms of Business, the following definitions apply:

“The Company”, “Us”, “We” – means KF Clean it

“Cleaner” – means the person providing cleaning services on behalf of the Company.

“Customer” – means the person or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the cleaning services are provided by the Company.

“Services” – means the cleaning services carried out on behalf of the Company.

“Cleaning Visit” – means the visit to the Customer’s address by the Cleaner in order to carry out the Service.

1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretations.

 

2. Contract

2.1 These Terms and Conditions represent a contract between KF Clean It and the Customer.

2.2 The Customer agrees that any use of the Company’s services, including placing an order for cleaning services by telephone, live chat, email, website forms shall constitute the Customer’s acceptance of these Terms and Conditions.

2.3 Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions will prevail over any other terms of business or purchase conditions put forward by the Customer.

2.4 No variation or alteration of these Terms and Conditions will be valid unless approved in writing by a director of the Company.

2.5 All quotations offered by us are deemed valid for a period of 30 (Thirty) days, after which time we reserve the right to revise the said quotation.

​

3. Equipment

3.1. Cleaning materials and equipment (hoover, mop, bucket etc.) must be provided by the Customer. All equipment must be safe to operate, in full working condition and must not require any special skills to be used for the purpose of cleaning.

3.2. If the Customer has equipment that is complicated to operate, the Customer must provide clear and detailed instructions to the Cleaner.

3.3. If the Customer doesn’t have cleaning materials, and the Customer asks the Company/company operative to purchase said items on their behalf, the Customer understands that a £5.00 service charge will apply.

 

4. Payment
4.1. All work carried out by The Company at your request, whether experimental or otherwise will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, facsimile or email correspondence between the parties.
4.2. Payments of fees rendered by invoice are due within the dates stated on the invoice via GoCardless, our appointed Bank, Natwest
4.3. Interest may be applied to any overdue accounts at a rate of 8.5%. Where payment has not been received we reserve the right to withhold services, documents and information, and have the right to cease to work on your account and to terminate the engagement if payments are unduly delayed.
4.4. Any expenses incurred whilst working on your behalf will be charged and appropriate records will be kept and will be available for inspection. Such expenses may include the use of meeting rooms and other facilities, internal printing, courier charges, and international but not national telephone calls.

4.5. Consistent late payment will incur a 20% pre-payment for all future work.
4.6. We have a statutory right to interest and compensation for debt recovery costs under the late payment legislation if not paid according to agreed credit terms. The Late Payment of Commercial Debt (Interest) Act (1988) states that for debts of less than £1000, the penalty is £40, rising to £70 for debts up to £9,999.99 and £100 above that. Interest is payable at the above rate in section 4.4. The penalties and interest now apply to all businesses regardless of size.
4.6. Unless otherwise expressly stated, all prices shall be in Pounds Sterling and shall be exclusive of VAT and other duties. .

​

End of Tenancy Cleaning Terms & Conditions

 

General 

We require the property to be empty of personal belongings when we arrive to carry out the cleaning.

The Customer must ensure that all personal belongings are completely moved out. If this is not complied with, the Customer agrees to an additional charge of £50.00 be charged.

We require the property to have electricity and running hot water to provide the cleaning. If both are not available we may cancel the job and you will lose your deposit.

The fridge/freezer must be defrosted 24 hours before the cleaning takes place. If the fridge/freezer is not defrosted and there is ice we will only clean around it.

Rubbish or waste removal is not part of the KF Clean It’s end of tenancy cleaning service and will incur an additional charge. We charge £10.00 per black bin bag of rubbish collected.

Any price quoted is based on one single fridge freezer and one single oven. If any larger and/or additional appliances are to be cleaning the Customer will incur an additional charge, such charge being at the discretion of the Cleaning Company.

If any ladders are required to reach any areas then the need for a ladder must be stated at the time of the booking. In the event that any ladder is required, the Customer will be liable for an additional charge, such charge to be at the discretion of KF Clean It.

Any claim for damage must be reported to the KF Clean It within 24 hours of the cleaning service visit. The Company will not be liable for any damage or loss caused to you or your property and any such liability will be between you and KF Clean It.

We suggest, without acceptance of any liability, that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by KF Clean It and for the avoidance of doubt the Company accepts no liability for any loss or damage howsoever caused.

We are not responsible for any existing damage to the Customer’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by KF Clean It using the industry standard cleaning methods.

Arrival times and cleaning times are an estimate. The Company will not be liable, under any circumstances, for missed/cancelled appointment costs or any other costs owing to delayed arrival or completion times.

In the case that there is no free/paid parking and it is strictly parking permit zones the customer must provide a parking permit or we will cancel the booking and the initial deposit/booking fee not be refundable.

​

KF Clean It is NOT responsible for any alarm triggered during a cleaning services visit. The customer MUST provide The Agency with full instructions for disabling and or resetting alarm systems on the premises.

 

5. Complaints

5.1: Reports of poor service, breakage, damage, or theft MUST be reported by the customer to KF Clean It with 24 hours of the visit. Reports received after this time frame will not entitle the customer to any refund or replacement service.

5.2: KF Clean It will respond to any complaints reports within two working days after receipt of the report.

5.3: The customer agrees to secure or remove any fragile, breakable or highly valuable items.

5.4: In the case of damage/breakages, KF Clean It will pay for the repair of the item or, if repair is not possible, credit the customer with its current cash value in order for like-to-like replacement. This liability only applies once payment for the cleaning services has been received in full.

 

6. Cancellation

6.1: The customer may cancel or request change in the time of a cleaning service by giving at least 24 hours notice. S/He can do this over the phone or by email.

6.2:  If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 24 hours notice is required.
Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability

6.3: If no access is allowed for the cleaner at the property, the customer will have still be liable for the cost of the clean. This charge could be waived in case of unexpected circumstances – reviewed on a case-to-case basis. If the customer regularly cancels the service last minute, the customer will be obliged to cover the full amount of the skipped service.

6.4: The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.
6.5: The customer may terminate a regular cleaning service by giving 30 days advance notice in writing – email, giving reason and specifying the last cleaning date.

 

7 Liability 

7.1 Perfect Clean reserves the right not to be liable for:

7.2 Completing tasks that are not stated on our task list;

7.3 Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;

7.4 Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;

7.5 Any damages caused by faulty or not in full working order detergents/equipment supplied by the customer.

7.6 While the Cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.

7.7 The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.

7.8 The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with –

7.8.1. A cleaning job not complete due to the lack of hot water or electricity

7.8.2. Third-party entering or present at the Client’s premises during the cleaning process;

7.8.3. Any existing damage to the Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative. Any damages worth £100.00 or less.

 

Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice. 

All Cleaning service prices are reviewed each year and adjusted in line with inflation, minimum wage increases or any reasonable circumstances.

KF Clean It agrees to keep all customers* information confidential.

​

8. Insurance

8.1 KF Clean It has Public and Employer's liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of KF Clean It, reported within 24 hours of service date.

8.2 There is £350 excess on any claim, of which £150 are paid by the customer and £200 by Perfect Clean.

8.3 KF Clean It reserves the right to refuse to share any of the confidential company's documents.

​

9. Complaints
9.1. All complaints are taken seriously. If you are not happy with any aspect of our service please call us as soon as possible and give us the chance to rectify it. Your custom is very important to us and we want you to be happy.
9.2. If the Client is dissatisfied with a currently occurring service, The Company asks that The Client notifies us as soon as they notice anything that might be to their dislike by emailing Kerry@KFCleanIt.co.uk. Please do not wait until the service is ending.

 

10 Employment referral fee

10.1. The Customer is liable for an employment referral fee of £500.00 per person, should he directly employ (either legally or on a cash basis) anyone currently employed by the Company. The Customer agrees to pay this fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs.

10.2 The Customer further agrees to reimburse the Company for any and all collection or legal fees the Company incurs in collecting this fee.
 

These terms and conditions shall be governed by the relevant United Kingdom law and by agreeing to be bound by them, the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. KF Clean It reserves the right to make changes to any part of these Terms and Conditions without giving any prior notice beyond informing all existing customers if any of the above clauses are changed.